Terms of Service

1. About Nova Production

Nova Production is a business management software platform operated by Santiago Rodriguez ("Nova", "we", "us", or "our"). Nova provides tools for order management, client tracking, invoicing, financial reporting, and unified business communications including WhatsApp Business messaging integration.

2. Eligibility and account registration

To use Nova you must be a business entity or individual operating a legitimate business. By creating an account you represent that:

• You are at least 18 years old and legally capable of entering into a binding agreement
• Your business is legally registered or operating in accordance with applicable local laws
• The information you provide during registration is accurate and complete
• You will maintain the security of your account credentials and notify us immediately of any unauthorized access

3. Subscription and payment

Nova is offered on a subscription basis. Pricing, payment terms, and included features are agreed upon at the time of onboarding and documented in your service agreement or order form.

• Subscriptions are billed in advance for the agreed period (monthly or annually)
• Prices are stated in Colombian Pesos (COP) or US Dollars (USD) as agreed
• Failure to pay may result in suspension of your account after a 7-day grace period
• All fees are non-refundable except as required by applicable law or as expressly stated in your service agreement

Additional features beyond your subscription tier may be offered at additional cost. Any such additions will be agreed in writing before charges apply.

4. Acceptable use

You agree to use Nova only for lawful business purposes. You must not:

• Use Nova to send unsolicited bulk messages, spam, or marketing communications without recipient consent
• Use Nova to harass, threaten, or deceive any person
• Attempt to reverse engineer, decompile, or extract the source code of the platform
• Share your account credentials with unauthorized third parties
• Use Nova in violation of Meta Platforms, Inc.'s WhatsApp Business Terms of Service when using the WhatsApp integration
• Process data in violation of applicable privacy laws including Colombia's Ley 1581 de 2012
• Introduce malware, viruses, or other harmful code into the platform

5. WhatsApp Business integration

Nova's WhatsApp integration is provided subject to Meta Platforms, Inc.'s WhatsApp Business Terms of Service. As a business client using this feature, you acknowledge and agree that:

• You are responsible for ensuring your WhatsApp Business Account is properly registered and verified with Meta
• You will only send messages that comply with Meta's messaging policies, including obtaining required opt-ins for business-initiated messages
• You are responsible for the content of all messages sent through Nova on your behalf
• Nova processes WhatsApp message data as your data processor — you remain the data controller for your customers' information
• You will inform your customers that their WhatsApp conversations with your business are managed through Nova's platform, as required by applicable privacy law
• Violation of Meta's policies may result in suspension of your WhatsApp Business Account, for which Nova bears no liability

6. Data ownership and processing

You retain full ownership of all business data you enter into Nova, including client records, orders, invoices, and conversation history. Nova processes your data solely to provide the platform services described in these terms and our Privacy Policy.

By using Nova you grant us a limited license to store, process, and display your data as necessary to operate the platform on your behalf. This license terminates when your account is closed and data deletion is completed.

We will process your data in accordance with our Privacy Policy and applicable data protection law. Where required, we will enter into a separate data processing agreement with you.

7. Confidentiality

Both parties agree to keep confidential any non-public information disclosed in connection with use of Nova, including but not limited to business data, client lists, pricing, and technical configurations. This obligation survives termination of your subscription for a period of 3 years.

8. Service availability and support

We aim to maintain Nova platform availability of 99% uptime measured monthly, excluding scheduled maintenance windows. We will provide reasonable advance notice of scheduled maintenance.

Support is provided via email and agreed communication channels during business hours (Monday to Friday, 8am to 6pm Colombia time). Response times and support scope are defined in your service agreement.

We reserve the right to modify, update, or discontinue features of the platform with reasonable notice. Material changes to core functionality will be communicated at least 30 days in advance.

9. Limitation of liability

To the fullest extent permitted by applicable law, Nova's total liability to you for any claim arising from your use of the platform shall not exceed the total fees paid by you in the 3 months preceding the claim.

Nova shall not be liable for indirect, incidental, consequential, or punitive damages including but not limited to loss of revenue, lost profits, or loss of data. This limitation applies even if Nova has been advised of the possibility of such damages.

Nova is not liable for service interruptions caused by third-party providers including Meta Platforms, Inc. (WhatsApp), Google (Firebase), or telecommunications providers.

10. Intellectual property

Nova Production, including its software, design, and documentation, is the intellectual property of Santiago Rodriguez. These terms do not grant you any ownership rights in the platform.

You retain all intellectual property rights in your own business data. Any feedback, suggestions, or ideas you provide about Nova may be used by us to improve the platform without compensation or attribution.

11. Term and termination

These terms apply for the duration of your subscription. Either party may terminate the subscription by providing 30 days written notice.

We may suspend or terminate your account immediately if you materially breach these terms, fail to pay fees after the grace period, or use the platform in a manner that violates applicable law or puts other users at risk.

Upon termination, your access to the platform will cease. We will retain your data for 90 days following termination, during which you may request a data export. After 90 days your data will be permanently deleted unless legal retention obligations require otherwise.

12. Governing law and disputes

These terms are governed by the laws of the Republic of Colombia. Any disputes arising from these terms or your use of Nova that cannot be resolved amicably between the parties shall be submitted to the competent courts of Pereira, Risaralda, Colombia.

13. Changes to these terms

We may update these Terms of Service from time to time. Material changes will be communicated via email or in-platform notice at least 14 days before taking effect. Continued use of Nova after the effective date of updated terms constitutes acceptance.